Account deletion
Request account deletion
Use this page to request deletion of your STOQ account and associated personal data. This action cannot be undone.
How to request deletion
Enter the email address associated with your STOQ account in the form below.
Tick the box confirming you understand the deletion is permanent.
Submit the form. We’ll email that address to confirm we’ve received your request.
We’ll email you again once the deletion has been completed.
What is deleted and what is kept
When your STOQ account is deleted, your personal data is deleted, except for records we are required to keep by law. Retention periods depend on your plan:
Account data and operational data are retained for up to 30 days (standard plans), 60 days (extended plans), or 90 days (premium plans) after closure. You can export your data during this period. After it expires, the data is permanently deleted.
Some data is kept for longer where the law requires it:
Payment and accounting records — 5 to 7 years, as required by applicable tax legislation.
Security and technical logs — up to 12 months, or longer if needed to investigate a security incident.
Data needed to resolve a dispute or prevent fraud — until the relevant proceedings are complete.
Backups — overwritten automatically on a cyclical schedule, and used only to restore data after a technical failure.
If you have a paid subscription
You do not need to cancel your subscription before requesting deletion. You can cancel at any time in your account settings. Cancelling stops future charges only — it does not refund the current paid period, and you keep access until that period ends. See our Refund Policy for full details.
For full information on how STOQ handles your personal data, see our Privacy Policy.